Client: Severn Diamond

Posted: Wednesday 26th April

“As we look to increase our export business, we’re safe in the knowledge that we have a great local freight forwarder who can work with us to achieve our goals.”

Nic Laurens, Managing Director, Severn Diamond

Severn Diamond is a specialist provider of diamond tool and abrasive equipment to a diverse range of industries including severn diamondconstruction and the engineering and metalwork sectors. The firm prides itself on offering quality products with exceptional service.

The challenge:

Severn Diamond’s USP is its quick turnaround time from order to delivery. All orders are sent next day free of charge within the UK and expedited to Europe and beyond.

Severn Diamond was experiencing a surge in orders in scale and volume to the Republic of Ireland and needed a freight partner that could meet its fast and high standard of service in a cost effective manner.

How Global Freight helped:

Global Freight predominantly provides a shipping service to Southern Ireland for Severn Diamond. We collect from Severn Diamond’s Shrewsbury base and deliver via pallets using sea and road transport. We ensure all documentation is correctly filed to clear customs.

Our real time software allows Severn Diamond to monitor freight deliveries so it always has an up to date picture to provide to customers if required.

The customer says:

“Providing an exceptional service to our customers is key for us. Orders were picking up in the Republic of Ireland and we needed to move away from our usual form of carrier to a freight company that could deal with large pallets, yet still deliver a quick service.

“Global Freight deals with everything from the point of collection to delivery – we just tell them the size and the weight of the load and they do the rest. They are always prompt and their pricing is clear. As a Shropshire based firm, it is important to us to keep as much business in the county as we can, so working with Global Freight ticked that box too. As we look to increase our export business, we’re safe in the knowledge that we have a great local freight forwarder who can work with us to achieve our goals.”

Nic Laurens, Managing Director, Severn Diamond

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